District Manager

Job Type: Full time Grow as We Grow and Take Your Career to New Heights!Job SummaryUnder the general supervision of the Regional Director of Operations along with the Regional Manager, where applicable, District Managers are responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within the assigned district. In collaboration with sales counterparts, District Managers ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties.Responsibilities/DutiesDaily OperationsResponsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for approximately 15-25 part-time Service Valets within the assigned districtResponsible for recruiting, hiring and onboarding Service ValetsProvide on-call support to service valets and communities in the morning, tentatively around 8:30am-12:30pm and in the evening from approximately 7pm-11pm, depending on needsResponsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned propertiesEffectively plan, organize and manage time. Ability to manage stress and adapt to changing with complexityInspect properties regularly for resident and Service Valet complianceResponsible for creating and managing schedule for part-time workforceManage a labor budget of up to $150k depending on number of assigned propertiesCustomer RetentionMakes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of serviceCreate and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concernsPromote and educate property staff on any/all new service offerings from Valet LivingOrganizational ActivitiesComply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely mannerEnsure daily delivery of iValet reports to designated property staff membersCollaborate with internal business partners; finance, human resources, marketing, operations, and ITKeep timely/accurate customer, associate and operational recordsActs in accordance with organizational and quality standardsDiscusses associates development needs and subsequently facilitates appropriate support, coaching and/or training opportunitiesService/SupportNew community launches, including container distributionsDriving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.)Drive to properties within assigned district/region up to 50% of the work day Education, Experience and Skill RequirementsHigh school diploma or GED equivalentAA degree preferredProficiency in MS Word, Outlook, Excel & Power PointMulti-location management of dispersed workforceCustomer service, and prior people management experience (preferred in a part-time workforce)Basic employment law, customer service fundamentals, leadership/management principles, verbal/written communication fundamentals/etiquetteUnwavering work ethic, integrity and sense of accountabilityAbility to manage stress and adapt to changing environment; comfortable with complexityAbility to perform effectively in environments with frequent workload changes and competing demandsEffectively communicate with others (verbal/written)Builds effective teams, hold self/others accountableSpecial Conditions of EmploymentValid driver license and good driving recordAbility to pass a background check and drug screenAbility to operate a motor vehicle and drive for periods of timeAbility to work outdoors, and drive in changing weather conditionsFlexibility to work split schedule and/or be on call during irregular hours depending on business needsPhysical RequirementsAbility to lift up to 50 lbs.Carry filled tote on shoulder(s) up to 50 lbs. up/down stairsBend at waist and lift over shoulderBend at knees and lift over shoulderLift arms shoulder heightAbility to walk distance of property, and be exposed to disagreeable odorsValet Living BenefitsWork from homeCompany vehicle, including gas cardCompany laptop and cell phoneComprehensive group medical, dental and vision plans plus RX coverageMedical/dependent care spending planCompany paid group life insuranceLong and short term disability coverageAbility to participate in company 401k planGenerous paid time off for vacation and sick timeCompany observed holidaysCareer progression opportunities with a national industry leaderValet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection.Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check. Valet Living is an Equal Opportunity Employer.

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